We offer FREE SHIPPING in the Netherlands.
For our international customers we offer FREE WORLDWIDE SHIPPING on all orders over €150.
All parcels will be shipped with PostNL's insured Track and Trace Service and require a signature on delivery.
If you prefer a (next day) delivery by courier, we are able to send your parcel with DHL or UPS. For additional information and costs please send us a message using our contact form.
For our customers in the Netherlands: if a parcel is small enough to fit in your mailbox no signature on delivery is required.
- After your parcel has been dropped off at PostNL you will receive a track and trace number, including an estimated delivery time.
- To ensure that your order arrives promptly and to avoid incidents, it is essential that you correctly and completely fill in your shipping address. Passionfruit and Lemonade cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided. If such a case occurs, you (the customer) accept full responsibility to file any claims with the carrier for damaged and/or lost shipments. In certain cases it is necessary for the sender to contact the carrier as well. If this is the case please send us an e-mail using our contact form.
- Passionfruit and Lemonade is not responsible for misdelivery errors via carrier, or incorrect shipping information.
INTERNATIONAL SHIPPING DISCLAIMER
- For shipments to destinations outside the European Union, import duties (customs duties) may apply. We accept no liability for any customs costs.
- You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand and cannot give you an estimate of the cost, because charges vary around the world.
- As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs and duties charges, as well as other procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
- Passionfruit and Lemonade does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance, or contact us for the next day delivery options mentioned above.
If you notice that your order is damaged upon arrival, please do not accept the package and contact us immediately.
Alternatively, please photograph the damaged packaging/item and send us an e-mail using our contact form.
If any questions arise or any problems occur, please contact us by using our contact form.